FAQ's

You can shop with us as a guest. However, registering with us makes checkout faster and improves your overall shopping experience. You may be required to create an account to place an order on the website and complete checkout. Registering helps you track your orders, save your address, and manage your account more easily.

Please check your card or bank details, ensure sufficient balance, and try again. If the issue persists, contact your bank or reach out to our customer support team for assistance.

Most of our gold jewellery pieces are BIS-hallmarked, meaning they carry the official Bureau of Indian Standards (BIS) mark that certifies metal purity and quality.

Any additional amount requested at delivery usually covers customs duties, taxes, or shipping charges for international orders. Domestic deliveries are generally fully prepaid, with no extra charges.

The BIS Hallmark certifies the purity and authenticity of gold as per Bureau of Indian Standards. It includes the BIS logo, purity/fineness (like 22K/18K), and a unique HUID number, assuring you of quality and trust.

Yes! We offer custom jewellery design services. You can share your ideas, and our experts will craft a unique piece tailored to your preferences.

Yes, our diamond jewellery is SGL/IGI certified, ensuring the authenticity, quality, and grading of diamonds used in our pieces.

Returns or exchanges are accepted only for damaged, defective, or incorrect items reported within 48 hours of delivery. Our team will guide you through the return or replacement process.

Once your order is confirmed and dispatched, you will receive order updates and a tracking link via WhatsApp or email to track your delivery status.

Yes, a valid government-issued photo ID may be required at the time of delivery to ensure secure and successful handover of your jewellery.

We offer a safe and seamless payment experience through Razorpay. Customers can securely complete their purchase using UPI, Credit/Debit Cards, Net Banking, Wallets, and other supported payment methods.

No, there are no hidden charges. All prices, including applicable taxes, are clearly mentioned at checkout before you complete your purchase.

Yes, it is completely safe. All credit card transactions are processed through secure, encrypted payment gateways to protect your personal and financial information.

Please contact us within 48 hours of delivery with photos or videos of the item. We will arrange a replacement or correction promptly.

Returns are only accepted within 48 hours of delivery for damaged, defective, or incorrect items. Unfortunately, returns after 15 days or for change of mind are not accepted.

Lab Grown Diamonds are real diamonds with the same physical, chemical, and optical properties as natural diamonds. What defines a diamond is its carbon crystal structure—not its origin making lab grown diamonds just as genuine as mined diamonds.

Lab-grown diamonds are chemically and visually identical to natural diamonds. The difference lies in their origin lab-grown diamonds are created in a controlled environment, while natural diamonds form over millions of years in the earth.

Yes labgrown diamonds offer excellent value, with the same beauty and durability as natural diamonds, often at a more affordable price and with ethical and sustainable advantages.

No, lab-grown diamonds vary in cut, clarity, colour, and carat, just like natural diamonds, giving each piece a unique sparkle and character.