At Nandini Vintage Pride (NVP), we are committed to offering our customers a smooth and transparent shopping experience. Our Cancellation Policy outlines the terms and conditions under which customers can request to cancel their orders and how we handle cancellations initiated by NVP Jewellery. This policy aims to protect the interests of both the customer and the brand while ensuring fairness and clarity in the transaction process. It applies to all purchases made through our official website or verified sales channels.

Orders can be cancelled within 24 hours of placement, provided they have not yet entered the processing or shipping phase. Due to the handcrafted and made-to-order nature of our jewellery, once production has begun or the item has been shipped, the order cannot be cancelled. All cancellation requests must be submitted through our official support channels:

• 📧 Email: [nvpjewellery@gmail.com]• 📱 WhatsApp: [+91 XXXXX XXXXX]

We reserve the right to cancel an order under the following circumstances:

• Incomplete, inaccurate, or unverifiable customer information
• Product out of stock or unavailable
• Pricing errors or technical glitches on the website
• Suspicious, duplicate, or fraudulent transactions
• Logistical or delivery limitations based on geographic location

If we initiate the cancellation:

• The customer will be notified promptly via email or WhatsApp.
• A full refund will be processed to the original payment method.

• If the cancellation is approved before processing, a 100% refund will be issued.
• Refunds are processed within 7 business days of cancellation confirmation.
• The amount will be directly refunded to your account via the same mode through which the transaction was made.
• Please note that bank processing times may vary, and it may take additional days for the amount to reflect in your account.

Certain orders are non-cancellable due to their personalized and custom nature:

• Customized, engraved, or monogrammed items
• Special and made-to-order jewellery
• Orders that have already been processed, shipped, or delivered
• Orders placed during flash sales, festive campaigns, or with applied coupons, unless stated otherwise

• Please review your order details carefully before confirming your purchase.
• In case of a disagreement or dispute, NVP Jewellery reserves the right to make the final decision regarding cancellations and refunds.
• In some cases, shipping or transaction fees may be deducted from the refund amount if the order has already been dispatched.

For any cancellation-related support, reach out to us at:

📧 Email: [nvpjewellery@gmail.com] 📱 WhatsApp: [+91 XXXXX XXXXX]

We appreciate your understanding and support.